Privacy Policy

1.Overview

LightHaus AV LLC ("LightHaus AV," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when you visit our website, submit an inquiry, request a quote, or communicate with us about audiovisual production services.

2.Information We Collect

We may collect information you provide directly to us, including: Contact details, such as your name, email address, phone number, company name, and job title. Event information, such as event dates, venue or location, estimated attendance, room count, production needs, schedule details, and service requirements. Inquiry details, such as messages submitted through our website forms, quote requests, emails, phone calls, or other communications. Technical and usage information, such as browser type, device information, IP address, pages visited, referring pages, and general website activity, if analytics or similar tools are enabled.

3.How We Use Information

• →Respond to inquiries and quote requests.
• →Evaluate event production needs and prepare proposals.
• →Communicate with you about current or potential projects.
• →Provide audiovisual, staging, lighting, video, audio, streaming, and event production services.
• →Coordinate vendors, crew, logistics, schedules, and project details.
• →Improve our website, services, internal operations, and client experience.
• →Maintain business records and comply with legal, accounting, or contractual obligations.
• →Send relevant service updates or business communications where permitted by law.

4.How We Share Information

We do not sell personal information. We may share information when reasonably necessary to operate our business or deliver services, including with: Technology providers that support our website, email, forms, hosting, analytics, or business systems. Production partners, subcontractors, technicians, vendors, rental partners, venues, or logistics providers involved in planning or executing an event. Professional advisors, such as attorneys, accountants, insurance providers, or consultants. Government authorities, regulators, or other parties when required by law or necessary to protect our rights, safety, property, clients, or business operations. We only share information as needed for legitimate business purposes, service delivery, legal compliance, or protection of our rights.

5.Event and Production Data

When we support an event, we may receive or process information related to schedules, presenters, crew, venue contacts, sponsor requirements, room assignments, production cues, technical needs, or other event logistics. If attendee information is provided to us by a client, venue, registration provider, or event organizer, we use that information only for the purpose of supporting the event or fulfilling the agreed production scope, unless otherwise authorized by the event organizer or required by law.

6.Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help the site function, understand visitor activity, improve performance, and support marketing or measurement. Some cookies may be necessary for basic website operation. Others, such as analytics or advertising cookies, may depend on your consent where required by applicable law. You can control cookies through your browser settings. If our website uses a cookie consent banner, you may also manage your preferences through the options provided on the site.

7.Marketing Communications

We may send business-related or marketing communications if you have contacted us, requested information, worked with us, or otherwise provided your contact information in a context where such communication is permitted. You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us directly. We may still send non-marketing communications related to active projects, proposals, invoices, contracts, or service matters.

8.Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, website, email system, or electronic storage method is completely secure. We cannot guarantee absolute security.

9.Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including client communication, proposal history, project management, legal compliance, accounting, insurance, dispute resolution, and business recordkeeping. Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal or operational requirements.

10.Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you, ask us to correct inaccurate information, request deletion, object to certain processing, opt out of certain communications, or request a copy of your information. To make a privacy-related request, contact us using the information below. We may need to verify your identity before processing certain requests.

11.California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction of personal information; and the right to opt out of the sale or sharing of personal information where applicable. LightHaus AV does not sell personal information. If we use analytics, advertising, or tracking technologies that may be considered "sharing" under California law, we will provide any required notice and choice mechanism where applicable.

12.Third-Party Websites and Services

Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing information to them.

13.Children's Privacy

Our website and services are intended for business and event production inquiries. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

14.Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above. Your continued use of our website or services after changes are posted means the updated policy applies.

15.Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us at:

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